Refund Policy
Refund Policy – The Nurses Corner
At The Nurses Corner, our goal is to ensure that every customer is satisfied with their purchase. We understand that sometimes a product may not meet your expectations or requirements, and for that reason, we have established the following refund policy. Please read this document carefully to understand our terms, eligibility criteria, and procedures for returns, exchanges, and refunds.
1. Eligibility for Refunds
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We accept returns for most items provided they meet the following conditions:
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The item must be in its original packaging, with all tags, labels, and accessories intact.
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The return must be initiated within 21 days of the delivery date.
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The product must be unused, free from stains, odors, or any visible signs of wear.
Please note that if the returned item does not meet these conditions, we reserve the right to refuse a refund or exchange.
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2. Non-Refundable Items
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Certain products cannot be returned or refunded due to hygiene, customization, or clearance status. These include but are not limited to:
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Clearance or final sale items – marked as such at the time of purchase.
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Custom-made products (e.g., personalized T-shirts, mugs, glasses, and other made-to-order items).
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Masks and head wrap sets due to personal-use and hygiene considerations.
We encourage customers to review product details carefully before placing an order for these items.
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3. Return Shipping Responsibility
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If your order qualified for a free shipping promotion, please note that in the event of a return or exchange, the buyer is responsible for all return shipping costs. The Nurses Corner does not cover return postage under any circumstances unless the return is due to an error on our part (e.g., wrong item sent or defective product).
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4. Return and Refund Process
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To initiate a return:
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Contact our customer support team at [insert contact email] within 21 days of delivery.
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Provide your order number, a brief explanation for the return, and clear photos if the product is damaged or defective.
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Our team will review your request and provide return authorization along with the return shipping address.
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Ship the product back to us in its original packaging. We recommend using a trackable shipping method to ensure safe delivery.
Refunds or exchanges will only be processed once we receive and inspect the returned merchandise. If approved, your refund will be credited to your original method of payment within 5–10 business days.
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5. Exchanges
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In some cases, you may opt for an exchange instead of a refund. Exchanges are subject to product availability. If the desired item is out of stock, we will process a refund instead.
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